Get Help buying miniatures shopping in our online store for Dollhouse Miniatures   This page helps you navigate the minis4u online store where you can buy modelling products and furniture and accessories for dollshouses.

Store Help


Minis4u.co.nz is committed to making your shopping experience as easy as possible, so with this in mind, we have created this help guide to take you through some of our companies procedures and policies.

Help Menu 

Returns and Replacements

Our intention is that you are delighted with your purchases and service that you receive.  However, if you are not satisfied with your purchase, we can offer you a full refund or a replacement item.  Just return the item to us within 14 days in the same condition as it left.

 All refunds issued will NOT include shipping costs.  The cost of returning the item is at YOUR expense.  However if we are sending you a replacement due to the item being damaged or faulty we will send you the replacement at OUR expense.

Returning an item

  • If we have made a mistake when processing your order, please email us within 7 days of receiving your order and we will give you instructions on how to proceed.
  • Any items delivered to the customer in a deffective or damaged condition and reported to us within 14 days can be returned or exchanged.  If you do receive damaged or deffective goods, please report it to us via telephone, fax or email and we will help you through the process.
  • If for some reason, you are not satisfied with our order, you may return it to us for a full refund minus shipping charges.  If you have received free shipping on your order, actual shipping charges will be deducted from your refund.
  • You must obtain prior approval from minis4u.co.nz before returning an item.  Please contact us by email, fax, or telephone, explain the issues and we will give you further instructions.
  • Items returned must be unused and in the original condition and packaging.
  • Please ensure all returns sent to minis4u.co.nz are sent with tracking and/or insurance as mins4u.co.nz cannot be responsible for items lost or damaged in transit back to us.
  • If your purchase is returned due to being defective, damaged or the incorrect product, shipping costs will be refunded.

Ordering and Shopping Cart
 Browsing and Adding Items to the Cart 

As you browse through our store you will find many products for sale.  To find more indepth information about a product simply click on either its title or picture and you will be taken to an enlarged picture and description of the product in question.

To purchase the item simply click on the add to cart button.  Prior to this you may wish to choose an option if there is one (like colour) and the quantity.  Once you are ok with your choices and click the add to cart button, your purchase will show in the shopping cart at the top right corner of the site.

At anytime you can click on the cart to see the list of what you are purchasing and at that point can remove the item if you have changed your mind by clicking the circle with an X in it.

Checkout Procedure

Once you have browsed and altered your order in the shopping cart you can then checkout and purchase the items.

To do this, there is a button next to the Shopping Cart called Secure Checkout - simply click the "Secure Checkout" button and it will take you to our 4 step, one page, new check out which is very simple to use.


Step 1

Login if you have not already done so

Step 2

Complete 2 address fields - one is for the delivery address as we can send presents to other people on your behalf.  The other address is yours (the purchaser) so we can send you your receipt.

Step 3

Courier costs will be advised after confirming your order.

Step 4

Payment details will be sent to you after confirming your order.

Do not worry about printing off your order for confirmation as it will be sent to you by email once the checkout process has been completed. 

Payment Methods  

  • Cheques are accepted in New Zealand dollars only and your order will be despatched on clearance of the cheque.

             Our cheque payment address is as follows:

             Mins4U
             4/10 Fenton Street
             Papatoetoe
             Auckland 2025
             NEW ZEALAND

  • Bank Deposit - if you select this option during the checkout process our bank account details will be given to you so you may make your payment.  Your purchase will be despatched at the time your funds reach our account.

Taxes and Customs Duties

Import duties and/or taxes may be imposed by your local government on shipments from outside your country. These charges are separate from kiwiart4u.com's charges and are beyond our control or ability to predict.

These charges (if any) are made payable to your government. You are responsible for paying any taxes, duties and/or customs fees charged by your government.  Please check with your local post office for more information.
Customs Sticker

Minis4u.co.nz is required by law to declare an accurate monetary value on all non-New Zealand shipments. We are unable to honour any requests to suppress the value of an order on the customs sticker.

GST

Minis4U is not registered for GST.

Security When Shopping

When you go ahead and make an online purchase with minis4u.co.nz all your information is protected by one of the most trusted and used security systems on the net.

minis4u.co.nz is protected by SSL (Secure Socket Layer) digital certificate which is the industry standard security system and is employed by millions of websites. This security protects and safeguards all your personal and credit card information.

Once you enter our checkout you will notice that the url http://www.minis4u.co.nz will change to https://www.minis4u.co.nz. This extra 's' means you have entered the secure area of our site. Also you will notice in the bottom right hand side of your browser a small lock will appear signalling that you are in a secure area. You can also click on this lock at any time and view the digitial certificate.

Our 100% trusted SSL digital certificate is issued to us by XRamp. They provide a high level of encryption that protects and encrypts your information for transmission over the internet.

We do not recommend that you ever put your credit card number or any other information that you deem to be sensitive in an unprotected email.


Privacy Statement

We will not rent or sell your name, address, email address, credit card information or personal information to any third party. 

However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.

If you have purchased from our store, we may occasionally update you via email of special opportunities. We may also contact you if you have entered one of our contests or sweepstakes. If you choose not to receive updates when you enter a contest or sweepstakes, it will not affect your chances of winning.

We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers or other third-parties for research purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.

If you have any questions regarding our privacy practices, please email us at info@minis4u.co.nz.

Changes to Policy

Our Policy is intended to provide you with the safest and most secure shopping experience possible.  Since offerings and technologies change, we reserve the right to change, modify, add or remove portions of our Privacy Policy at any time without prior notice.  If policy changes are substantial, we will notify our customers via email. 

Please periodically reivew our Privacy Policy for changes.  For your proctection, all minis4u.co.nz employees are required to abide by minis4u.co.nz Privacy Policy.

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